Terms of service
TERMS OF SERVICE – OTHER PRODUCTS
TWISPE BY NELA
By placing an order with Twispe by Nela, you agree to the following terms and conditions.
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1. PRODUCTS
All items are made with care and attention to detail.
Some products may be handmade or personalised, meaning slight variations can occur — making each piece unique.
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2. PERSONALISATION
If your order includes custom details (names, phrases, colours, etc.), please ensure all information is correct before placing your order.
We are not responsible for errors provided by the customer.
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3. PROCESSING TIME
Orders are typically prepared within 2–5 working days, depending on the product and level of customisation.
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4. SHIPPING
Shipping times may vary depending on your location.
Twispe by Nela is not responsible for delays caused by couriers, customs, or external factors once the order has been dispatched.
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5. RETURNS & EXCHANGES
- Non-personalised items: May be eligible for return within 14 days if unused and in original condition.
- Personalised items: Are non-refundable and non-exchangeable.
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6. DAMAGES OR ISSUES
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
We may request photos as proof in order to resolve the issue.
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7. CARE INSTRUCTIONS
To maintain the quality of your items:
- Avoid harsh washing or high heat
- Follow any care instructions provided
- Handle with care, especially for customised designs
8. LIABILITY
We are not responsible for damage caused by misuse, improper care, or normal wear and tear.
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9. CONTACT
For any questions or concerns:
Instagram: @twispebynela
Email: twispebynela@gmail.com
Every piece is made with intention, creativity and love.
TERMS OF SERVICE – Custom Jackets
By placing an order with Twispe by Nela, you agree to the following terms and conditions. Please read carefully before starting your custom piece.
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1. CUSTOM ORDERS
Each piece is made to order and fully personalised. No two designs are the same, and every jacket is created based on your individual vision.
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2. DESIGN PROCESS
We begin by discussing your idea, inspiration, and overall concept.
Once the concept and pricing are agreed, a 50% deposit is required to start.
Please note:
- No design work or mockups will be created until the deposit has been received.
- Mockups (digital previews) are created after payment, to refine and confirm your design before production.
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3. PAYMENT
- A 50% non-refundable deposit is required to begin your custom jacket.
- Once work has started, the deposit cannot be refunded.
- The remaining 50% must be paid before delivery or collection.
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4. PRODUCTION TIME
Each jacket takes approximately 1–3 weeks to complete, depending on the complexity of the design.
If you require a faster turnaround, a rush fee may apply.
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5. NO RETURNS & EXCHANGES
Due to the personalised nature of our pieces, we do not accept returns or exchanges.
Each jacket is uniquely made for you.
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6. QUALITY & DAMAGES
If there is an issue with your jacket, we will carefully review the situation.
- We may request evidence of the condition upon delivery and details of how the item has been handled.
- If the issue is due to a production fault, we will repair it.
- Damage caused by wear, misuse, or improper care is not covered.
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7. WEARABLE ART DISCLAIMER
Twispe by Nela jackets are wearable pieces of art.
Each piece includes:
- A certificate of authenticity
- Care instructions to help preserve your jacket over time
Please handle your piece with care to maintain its quality and longevity.
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8. INTELLECTUAL PROPERTY
All designs created by Twispe by Nela remain the intellectual property of the brand. We reserve the right to photograph and share our work for portfolio and promotional purposes.
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9. CONTACT
For any questions or to start your custom piece:
Instagram: @twispebynela
Email: twispebynela@gmail.com
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Thank you for trusting Twispe by Nela to create something truly unique for you ✨