Shipping policy
SHIPPING POLICY
TWISPE BY NELA
Thank you for shopping with Twispe by Nela ✨
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1. PROCESSING TIME
All orders are prepared within 2–5 working days, depending on the product and level of customisation.
Custom jackets may take longer (please refer to the custom order information).
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2. SHIPPING METHOD
All orders are shipped via Royal Mail (UK Post Office).
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3. DELIVERY TIMES
Estimated delivery times:
- UK: 2–5 working days
Please note that delivery times are estimates and may vary.
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4. SHIPPING DELAYS
Twispe by Nela is not responsible for delays caused by:
- Royal Mail
- Weather conditions
- Strikes or external factors
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5. INCORRECT ADDRESS
Please ensure your shipping details are correct before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
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6. LOST OR DELAYED PARCELS
If your order is significantly delayed, please contact us and we will assist you in contacting the courier.
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7. INTERNATIONAL SHIPPING
At this time, we only ship within the United Kingdom.
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8. CONTACT
For any shipping enquiries:
Email: twispebynela@gmail.com
Instagram: @twispebynela
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